Policies

CHICAL HAYSTACK GUARANTEE

Chical Haystack offers a satisfaction guarantee to give our customers complete satisfaction. When your order arrives, check each item carefully (immediately please). If for any reason you are not satisfied, you may return that product for an exchange, credit or refund.

PRIVACY POLICY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

RETURN & REPLACEMENT POLICY

Merchandise may be returned in a new, unused condition within 14 days of purchase. Customers must pay all shipping/freight costs for products being returned. All items must be in the same condition as they were when shipped out. All items must have all the original tags and have to be attached for returns.

Special orders, drop ships, custom merchandise or “free shipping” orders may not be returnable or may be subject to a minimal restocking fee.  If your order included a free item and the order (in whole or in part) is returned, the actual price of the free item will be deducted from refund amount UNLESS the free item is also returned OR adjusted cost still qualifies your order for the free item. All Clearance sales are final and no refunds will be allowed.

REFUND PROCESS & TIME-FRAME

Chical Haystack processes most returns once product has arrived back in store. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.

SADDLE POLICY

All saddles have a conditional 3 to 10 year guarantee on the tree and the workmanship to the original purchaser with receipt. If the saddle does not fit your horse or you are not satisfied with it, you may return the saddle within ten days of receiving it. The customer will pay for shipment back to Chical Haystack, and a full refund will be given on the saddle returned. If the saddle has been used or shows any sign of use, the customer pays a restocking fee. Many of our saddles are custom made and may take between 8 and 10 weeks to receive.

BACK ORDERS

We will make every attempt to have all items in stock. However, in the event an item is back ordered, it will be shipped as soon as possible. We are not able to back order an item that sells for less than $20.

PRICING & SPECIFICATIONS

Merchandise prices and specifications are subject to change without notice. Chical Haystack is not responsible for typographic, photographic, and/or descriptive errors.

SHIPPING CHARGES

We reserve the right to adjust shipping charges. Additional shipping charges may apply to heavy liquids and larger sized items. Over-sized packages (larger than 12″ x 12″ x 12″) may require additional shipping charges based on prevailing rates.

SHIPPING EXCLUSIONS: All Free Shipping Promotions exclude any order which includes: The Tight Turn Flex Barrels, The Jake Steer, The Priefert Fully Retractable Barrel (set of 3), And The Pole Bending Bases. These promotions also exclude saddle orders unless specifically targeting saddles. Free Shipping will always only apply to the Contiguous 48 States only. Returns on FREE SHIPPING orders may be charged a minimal restocking fee.

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